Terms and conditions of use

General terms and conditions

In this section we detail the general conditions governing the sale in the online store owned by RAZÓN SOCIAL/CARLOS DE LUIS SENANTE, hereinafter DECINCO, which runs the business with the trade name Decinco, whose identifying data are:

Company name: —-
Registered office: Carrer dels Banys Vells 1, Local 2 (corner), BARCELONA, province of BARCELONA, Zip Code 08003
Phone: 930 23 28 74

The use of the store implies acceptance of these conditions, so we ask you to read them carefully and, if you have any questions, contact us through our contact form, by email, or by phone call during hours Monday to Friday from 10am to 2pm. and 5pm to 8pm (GMT + 1)

These conditions will have an indefinite period of validity and will be applicable to all contracts made through the website “decinco.es”, or by telephone, DECINCO reserving the right to unilaterally modify them, which would affect the products purchased from that moment, limit or deny access to this website, so the information that appears on the website is current on the date of its last update.

The contractual relationship between both parties is formalized with the purchase of one or more products, in exchange for a previously indicated price, which is the one that appears on the website.

Access to this website does not grant users any right or ownership of the intellectual or industrial property rights or the content it houses, so users who access this website may not copy, modify, distribute , transmit, reproduce, publish, assign or sell the aforementioned elements, without the express authorization of DECINCO.

By placing an order on this website, the client does not guarantee that he has the necessary legal capacity to contract.

In the event that you decide not to accept these Conditions we ask that you immediately leave the website.

For any questions you can contact us through the email shop@decinco.es

Shipping and withdrawal

See the corresponding section for information about shipping costs and delivery times: [Read]

You will find information on voluntary withdrawal of your purchase or return of products in the corresponding section: [Read]

In case of dispute in shipments, we will contact the customer within 24-48 hours to solve the problem out of court.

Secure payment

See the corresponding section for information about the secure payment methods of our store: [Read]

Links to content

DECINCO expressly reserves the right to block electronic links to the website that do not express prior written authorization, not assuming any responsibility for the information contained in third-party websites.

Condition of use and contracting

The user may register through the website by creating a user account to access the services offered, having to voluntarily provide the personal data that will be required. The purchase is allowed for unregistered users, having to fill in the necessary data for the processing and shipping of the order.

The user will select a username and password, avoiding expressions that are rude, injurious or contrary to the law or the requirements of morals and good customs, committing to make diligent use of them, and not making them available to third parties, having to communicate to DECINCO your willingness to delete your user account, or the loss or theft of your data, so that it can be blocked.

In any case, for greater guarantee, the user will be informed via email, once the purchase procedure is completed, of the products purchased, price, transport company, contract date and other information.

Processing your registration as a user will entail your express consent for the processing of user data. If these data correspond to a third party, the user guarantees that they have the required authorizations for their use and treatment, and the user must inform that third party of the terms and conditions of the treatment of their data.

All the information provided by the user will be incorporated into a file owned by DECINCO, in order to process orders, and to be able to offer commercial, advertising and / or promotional information. This consent will be given at the time of placing an order.

The data provided will only be provided to third parties (carriers, financial institutions, etc …) only in the event that it is strictly necessary, and the user expressly authorizes them to be used for the correct management of their order.

In compliance with the provisions of the spanish Organic Law 15/1999, on the Protection of Personal Data, at any time, you will have the right of access, rectification, cancellation and opposition to all your personal data included in the different registration forms. To exercise this you must send an email to shop@decinco.es or by postal mail to DECINCO, Carrer dels Banys Vells 1, Local 2 (corner), BARCELONA, with Postal Code 08003, indicating your name, surname (s) , user email and contact telephone number.

DECINCO undertakes to carry out a correct treatment of your data, in an absolutely confidential way, for which it has all the necessary means, in accordance with the provisions of article 9 LOPD and its Development Regulations approved by Royal Decree 1720 / 2007, of December 21.

Data protection and cookies

Our website uses cookies, which are small data files that are generated on the user’s computer, in order to allow you to optimize navigation, adapt the design of the page and improve its contents, with the ultimate aim that users obtain more satisfactory service.

You can consult more information about our Cookies Policy: [Read]

In the event of any conflict or discrepancy that may arise in relation to the interpretation and / or fulfillment of this Contract, the parties expressly submit to the Courts and Tribunals of Barcelona (Spain), applying the legislation of said country for the appropriate purposes.

Processing your orders

Orders can be made 24 hours a day, 365 days a year through the online store.

Orders will be processed from Monday to Friday. If the order is placed before 1:00 p.m. on a business day it will be then processed throughout the same day. Otherwise, the order will be processed the next business day in Barcelona 

Orders placed after 1pm on Friday or on the eve of a holiday will be processed the next business day.


The company usually has all the products offered in the online store, although it could be the case that some are not available at a specific time (for example, having been purchased in the physical store at the same time), in which In case DECINCO will contact the customer to inform him and offer him the possibility of returning the full money for the purchase of the product or of sending the product once it is in stock, without any additional cost to the customer.

Price and validity period of the offer

The prices indicated for each product include Value Added Tax, and will be expressed in the Euro currency (€), not including, unless expressly agreed, shipping, handling, wrapping, shipping insurance or any other costs. Additional services and annexes to the product or service purchased, and will be those that appear on the website, these may vary depending on the market, in which case it will be immediately communicated to users, always before the purchase process.

Exceptional situations

We cannot be held responsible for any breach or delay provided that this is due to force majeure, of those provided for both in Spanish legislation and in that of the country of destination of the product, or in international legislation, in which case the delivery term is suspended until the cause that motivated it ceases.

In this case, our commitment will be to find a solution so that the product reaches its destination as soon as possible.

Extrajudicial conflict resolution

Following the provisions of EU Regulation 524/2013 Art. 14, CARLOS DE LUIS SENANTE informs the client of the possibility of sorting to the tools available for the resolution of conflicts extrajudicially by both parties, including the resolution of online disputes through https://webgate.ec.europa.eu/odr/main/?event=main.home.show

Applicable law and jurisdiction

These conditions will be governed by the provisions of the current Law 34/2002 on Services of the Information Society and Electronic Commerce, in its current wording, and the contracting procedure will follow the steps indicated on the website at the time of making a purchase and, for what is not regulated in it, in accordance with Spanish legislation.